by Francis David,
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UNITED STATES, Jul 27 — For those who are looking into Vonage VOIP or Magic Jack , let’s examine just what exactly is involved with this product, what it can provide and what may not work well with it.
Of all the Voice Over Internet Protocol service options, Vonage is clearly the most popular. Reviews have always been mixed, for every customer who loves the service you will find another who has issues with either performance or restrictions. There is currently no such mechanism for Mac users
F
or those who are looking into Vonage VOIP or Magic Jack , let’s examine just what exactly is involved with this product, what it can provide and what may not work well with it.
Of all the Voice Over Internet Protocol service options, Vonage is clearly the most popular. Reviews have always been mixed, for every customer who loves the service you will find another who has issues with either performance or restrictions. Those restrictions sometimes are not with Vonage itself, but rather with various products you wish to use that have issues or at least side effects when Vonage is present.
In order to use the service, customers must purchase or use a Vonage branded VoIP router or a phone adapter that connects to their main router or broadband modem. In addition, you’ll need an upload speed between 90-200 kbps as well as a reliable QoS optimized connection to make calls without substantial lag or jitter.
Vonage will require a contract of sorts, so make sure that this service will benefit you in the way you think it will. Most Vonage offers come with a 30-day money-back guarantee, but be careful, Vonage will require customers to cancel service by calling a toll-free number. Customers have described excessive hold times lasting in some cases more than 30-minutes. In a 12-month period, the Better Business Bureau received more than 3,000 customer complaints. Most of the complaints were service related, with billing and refund issues close behind.
Although Vonage markets its service as having no contracts or long-term commitments, customers are charged a fee of $39.99 for canceling within two years of having started service. A Rebate Recovery fee is also assessed if the account is cancelled after the 30-day money-back guarantee, but before 180-days of service. Customers who cancel are also responsible for the cost of return shipping to Vonage.
All of this may be worst-case scenario, so let’s look at the service itself. First, VoIP services, which is what Vonage is, will be dependent upon a consistent broadband ISP connection and VoIP equipment compatibility with the ISP’s modem. This alone makes Vonage not compatible with Satellite Internet providers, dedicated Fax lines, most residential alarm systems and TiVo.
You might be thinking at this point, MagicJack may be a better option. magicJack is a computer peripheral that, in combination with telephony service from magicJack’s related company YMAX, which provides the Internet based telephone service to the United States. magicJack is a USB device that holds both the software necessary to place Internet-based phone calls via a customer supplied high speed Internet connection, and electronics called Subscriber Line Interface or SLIC, which supports conventional landline telephones, which can be plugged directly into the device.
In January 2008 PC Magazine reviewed magicJack and rated it as Very Good and awarded it their Editor’s Choice award. But, in February 2009, after dozens of complaints received about their support of the device, PC Magazine re-reviewed the product and reduced its rating from Very Good to Good.
The main complaints by customers were concerns with the advertisements displayed by the product and a policy that allows YMAX to analyze numbers called by subscribers. These numbers are then researched by YMAX and the annoying advertisements you are forced to live with are then targeted and become more relevant to YMAX’s findings in the research done on the numbers coming in and out of your magicJack.
If you find that to be somewhat controlling, up until November of 2007, magicJack wasn’t providing an uninstall method either in the software or in any documentation that came with the product. Removing the software from Windows required a registry hack. You can now uninstall the product on Windows, but it requires a download from magicjack.com. There is currently no such mechanism for Mac users.
For me I’ll take my chances with good old-fashioned phone service or cell phone service.
Posted: Rated: 5.0»Internet Voip Vonage Or Magicjack No Savings
‘Well i have used voip phone service on computer, ordinary touch tone phone and also on the USB device. I would not advise USB voip phone service. It is the worst experience one can ever have.’
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»Internet Voip Vonage Or Magicjack No Savings
‘Well i have used voip phone service on computer, ordinary touch tone phone and also on the USB device. I would not advise USB voip phone service. It is the worst experience one can ever have.’
Rating: 5.0 out of 5.0 based on 1 discussion(s).
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