UNITED STATES, Feb 17 — Thou shalt no annoy co-workers with mindless drivel. Go forth, then, and make ye clients of all thine prospects! (or how to use Salesforce Chatter!)
Thou shalt not annoy your co-workers.
Are you just dying to share the latest Jimmy Kimmel video with your co-workers? While it might be okay to post it on Facebook, is it okay to post it on Chatter? One of the most common questions we get as Salesforce consultants is “How can we effectively leverage Chatter in our company?” Here are our 10 do’s and dont’s for making the most of Salesforce Chatter:
Salesforce Chatter Tip 1: DON’T post that YouTube link of Jimmy Kimmel. Announcing a new business deal with the hashtag #newbusiness allows for a quick search of all new business deals
T
hou shalt no annoy co-workers with mindless drivel. Go forth, then, and make ye clients of all thine prospects! (or how to use Salesforce Chatter!)
Thou shalt not annoy your co-workers.
Are you just dying to share the latest Jimmy Kimmel video with your co-workers? While it might be okay to post it on Facebook, is it okay to post it on Chatter? One of the most common questions we get as Salesforce consultants is “How can we effectively leverage Chatter in our company?” Here are our 10 do’s and dont’s for making the most of Salesforce Chatter:
Salesforce Chatter Tip 1: DON’T post that YouTube link of Jimmy Kimmel.
While Chatter may allow for a certain level of collaboration and camaraderie, Chatter is meant to provide information that would appeal to your entire company and ultimately increase productivity. And while Jimmy Kimmel might provide great comic relief, it won’t enhance the company’s productivity – which is the idea behind Chatter. Not to mention, it might make you look like a slacker.
Salesforce Chatter Tip 2: DON’T write lengthy posts
Quick, to-the-point and relevant. That should be your guideline when posting on Chatter. People don’t have time to read long-winded posts.
Salesforce Chatter Tip 3: DON’T get too personal
You enjoy showing colleagues pictures of your frequent trips to Lake Tahoe. Now while you think it might be an easier way to show off your black diamond skills, don’t post it to Chatter. If it’s not relevant to your business or industry, don’t post it.
Salesforce Chatter Tip 4: DON’T like everything everyone in your company says and does.
Think of it as a beauty pageant. They may all look fantastic and have AMAZING thoughts on world peace but only one of these fine ladies/gentlemen is walking away with the crown. Treat your ‘likes’ as such, by rationing them out they have meaning to you and the person you dish out that crown to.
Salesforce Chatter Tip 5: DO post useful assets
Did you just create an OMG-worthy presentation for a prospective client and think your colleagues could benefit from it? Post it to Chatter. Is there a new white paper or webcast your company is using to lure in clients? Absolutely share it. Is there a thought leadership piece that you read about your industry? Go for it – post it to Chatter. The more you can educate your employees about your business and industry, the better off
your company.
Salesforce Chatter Tip 6: DO follow accounts and data
Did you just get a new lead and you’re super excited about it? Instead of asking your colleagues or obsessively logging into sales force.com just follow it on Chatter and anytime there is activity or changes made to the account, you will automatically be notified.
Salesforce Chatter Tip 7: DON’T follow your coworkers around the office
That’s just weird. But you can follow them on Chatter. Follow people in all departments. Marketing probably has a great new tool for you to use. Sales might be in contact with someone you are also in contact with. You never know when there is an opportunity for cross-collaboration even if it’s outside of your department so be sure to follow people across all departments.
Salesforce Chatter Tip 8: DO ask or offer help
Often times, people will email specific colleagues looking for a solution to a particular problem. With Chatter all you have to do is post a question and your colleagues can respond. The benefits are that everyone can see it and they will become educated around the solution. Now that’s it’s on Chatter, people don’t have to go hunting for the same answer twice. Result: increased productivity.
Salesforce Chatter Tip 9: DO take advantage of Chatter Groups
Is your organization broken down into territories? Maybe you have project based teams? Chatter groups allow you to geek out on the most in-depth topics and not flood the rest of the organization with jargon they dont understand or care about. For example, not everyone will want to know about the latest opportunity to sell brass door knobs in Nepal….or do they (they don’t) . At Bluewolf, we have groups for our various US and EMEA regions, graduates of our prestigious BA University and our agile consulting Book Club!
Salesforce Chatter Tip 10: DO use hash tags properly
Just like Twitter, Hash tags in Chatter are an amazing productivity saver. If something warrants being tagged for others to easily find do so. Announcing a new business deal with the hashtag #newbusiness allows for a quick search of all new business deals. However, announcing to the world “going to lunch #nomnomnom #whypeanutbutterandjellyagain” is not of benefit to anyone! Don’t forget, hash tags can also be followed.
Have more questions about Chatter? Post to our comments and we can help you out!
Posted: Rated: 5.0»The 10 Commandments Of Salesforce Chatter
‘Some interesting do’s and dont’s for salesforce chatter...
Chatter does not currently support collaboration across multiple salesforce orgs. Make Positive have developed a solution that enables multi-org Chatter, as well as integration to various other business systems including SAP enabling an end-to-end social business platform.
Feel free to contact me if you’d like to know more - mandev.virdee@makepositive.com’
The 10 Commandments Of Salesforce Chatter Rating: 5.0
out of 5.0
based on 1 discussion(s).
We post your name and a link to your site as a way to thank you for joining the discussion.
Communicate directly with Scott Laughlin, the author of this article. Ask questions, send suggestions, comments, engage in conversation, or perhaps you would like to submit a project.
Click Here to ask a question, send a comment, or proposal.
As a Certified Professional Organizer® one of the services I offer is coaching new professional organizers to help them start their business and guide them to success. Here are eight business strategies that can help any independent contrac
Take a look around and you will see a lackluster economy in many countries around the world. While some of this does have to do with financial crisis, much more has to do with poor management.
Leading scientists in the US have put together a bionic eye which runs on light, it has been widely reported.
The brand new device which has been developed by a team at Stanford University in California, works with the use of specially designe
All over Sydney people are moving about- moving in and moving out of houses, apartments, offices and other buildings. This has caused many furniture removals companies to flourish in Sydney, so residents have no trouble at all when it comes to findin
A number of leading rubber manufacturers from all over the world will be descending on a key conference next month to give their views on the industry.
The World Rubber Summit 2012, which is going to take place at the Raffles City Conv
Business correspondence is being defined as a way of communication through the exchange of letters. These are the letters written or received by two or more parties which may come in the form of letters, emails, text messages, voicemails, notes or po
This article looks at how to go about creating a business plan that has direction and can lead to success. It lists the eight simple steps for creating a plan. These include a business name, a vision, a mission statement, objectives and goals, SWOT,
A startup business requires careful planning. If you are thinking to start a business the very first step, which you have to accomplish is to develop a business plan that will lead your business towards success. A business plan requires careful and a
If you are a business do you know all about this? Surely it will help to grow your business successfully. Many people want to start small business. But they don’t have right information. Because of incomplete knowledge they fell in business. They req
Financial projections are one of the most important sections in a business plan that requires careful planning. It is necessary that the assumptions you have made in financial statements should be realistic, otherwise, your potential investors and le
Sales and Marketing have had the fun for too long. Cloud based lead nurturing systems flow into the Salesforce Sales Cloud, proposals are generated automatically, and contracts get signed without anything being printed. The technology is closely alig
When choosing a Sales force partner, it is wise to begin with the end in mind. Do you want to use Sales force in a siloed, single-office sales environment? Probably not. Do you instead want an agile enterprise where sales and support agents share cus
As you know, Google has made waves with its recent loss of 40,000 email accounts. Though they’ve now been fully restored, the incident has left a huge question mark over the cloud as people ask, “Is my data safe?” This question is a
Not only did the Chicago Bears quarterback play one of his worst football games on the biggest stage of his career, the NFC Championship Game, but he was called out by fans, the media, and members of his football frate
Syndication
tweet
PDF version
Printable version
Publisher HTML version
Discussions (1)
Email Article
»The 10 Commandments Of Salesforce Chatter
‘Some interesting do’s and dont’s for salesforce chatter...
Chatter does not currently support collaboration across multiple salesforce orgs. Make Positive have developed a solution that enables multi-org Chatter, as well as integration to various other business systems including SAP enabling an end-to-end social business platform.
Feel free to contact me if you’d like to know more - mandev.virdee@makepositive.com’
Rating: 5.0 out of 5.0 based on 1 discussion(s).
Post New Comment